Fair & Transparent Refunds

We believe in providing the best service, but if things don't work out, here's everything you need to know about our refund process.

Last updated: July 2025

24-Hour Guarantee

Full refund available for eligible services within your first 24 hours.

Exceptions Apply

Dedicated servers, VPS, VDS, domains, and custom development are strictly non-refundable.

Simple Process

Open a billing ticket to quickly request your money back.

1. 24-Hour Money-Back Guarantee

We offer a 24-hour money-back guarantee for most of our services. If you are not satisfied within the first 24 hours of your initial purchase, you may request a full refund. This applies only to new customers and first-time purchases.

2. Non-Refundable Services

Certain services and items are strictly non-refundable, including but not limited to: Virtual Private Servers (VPS), Virtual Dedicated Servers (VDS), domain registrations, dedicated servers, one-time setup fees, and custom development services.

3. Abuse and Policy Violations

No refunds will be provided if your service was suspended or terminated due to a violation of our Terms of Service or Acceptable Use Policy. This includes accounts banned for abuse, spamming, or illegal activities.

4. Prorated Refunds

After the initial 24-hour period, we generally do not offer prorated refunds for unused time on your billing cycle. Service cancellations will prevent future billing, but current active cycles remain non-refundable.

5. Refund Processing Time

Once approved, refunds are processed back to the original payment method. Depending on your bank or payment provider, it may take 5-10 business days for the funds to reflect in your account.

6. Requesting a Refund

To request a refund, please open a billing ticket through our client portal or contact our support team directly. Include your invoice number and the reason for the cancellation.